Privacy Policy
Privacy Policy
OpenHomeVue — a product of RenaVue Technologies LLC Effective date: May 25, 2026 Last updated: June 14, 2026
This Privacy Policy explains how RenaVue Technologies LLC ("we," "our," or "us"), the operator of OpenHomeVue, collects, uses, and shares information about you when you use the OpenHomeVue mobile app and website (collectively, the "Service"). By using the Service, you agree to the practices described in this policy.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Email address — used to create and manage your account via our authentication provider (Clerk)
- Name / display name — shown on your profile within the app
- Authentication method — whether you signed up via Google, Apple, or email
1.2 Content You Provide
- Property notes — text notes you write during or after home visits
- Photos — photos you capture or select from your library and attach to properties
- Scoring and ratings — property ratings, impression ratings, and scoring criteria you define
- Trip data — property lists, visit itineraries, and scheduling information you create
- Calendar events — when you add a trip to your device calendar, the app writes an event (trip name, date, time, and stop addresses) to your chosen calendar. We do not read your existing calendar data.
1.3 Location Data
- Precise location — when you are actively planning or executing a trip, we access your device's GPS location to display your position on the map and assist with route planning. We request precise location only when you are actively using the trip feature.
- Coarse location — used to provide contextually relevant information (e.g., nearby properties). We do not transmit or store a continuous location history.
Location data is used solely for the in-app map and trip features. It is not sold, shared with advertisers, or used for tracking.
1.4 Device & Technical Data
- Crash reports and error logs — collected automatically to identify and fix bugs. These do not contain personally identifiable content.
- Product analytics — we record in-app events (for example, which features you use and key actions such as saving, favoriting, or rating a property) to understand how the app is used and to improve it, via our analytics provider PostHog. These events are associated with your account through a pseudonymous identifier. We do not use this data for advertising, and we do not sell it or share it for cross-context behavioral advertising.
1.5 Payment Information
OpenHomeVue is free to use. The app offers optional "tip" purchases to support development; these are processed by Apple through in-app purchase. We do not receive or store your payment card information.
2. How We Use Your Information
| Purpose | Data used |
|---|---|
| Account creation and authentication | Email, name, auth method |
| Storing and syncing your watch list, notes, and photos | Property content, photos |
| Trip map and route planning | Precise location (session-only), trip data |
| Crash diagnosis and quality improvement | Crash logs (anonymized) |
| Sending transactional emails (e.g., invitations) | Email address |
We do not use your information for advertising, and we do not sell your personal data to third parties.
3. How We Share Your Information
3.1 With Service Providers
We work with third-party providers who process data on our behalf:
| Provider | Purpose | Data shared |
|---|---|---|
| Clerk | Authentication and identity | Email, name, OAuth tokens |
| Supabase | Database and file storage | Watch list data, notes, photos |
| Resend | Transactional emails | Email address |
| Expo / EAS | App delivery and OTA updates | App installation identifiers |
| PostHog | Product and usage analytics | In-app events, pseudonymous user identifier |
| Sentry | Crash and error reporting | Crash logs, device model, OS version (no PII) |
| Mapbox | Maps and geocoding | Map and tile requests, approximate location (usage telemetry disabled) |
Each provider is bound by their own privacy policies and, where applicable, data processing agreements with us.
3.2 Legal Requirements
We may disclose information if required by law, regulation, or valid legal process, or to protect the rights, property, or safety of OpenHomeVue, our users, or others.
3.3 Business Transfers
If OpenHomeVue is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4. Data Retention
We retain your data for as long as your account is active. If you delete your account:
- Your profile, watch list, notes, and photos are deleted within 30 days.
- Crash logs and anonymized diagnostic data, which cannot be linked back to you, may be retained for up to 12 months for quality analysis.
5. Your Choices and Rights
5.1 Access and Correction
You can view and update your display name and account information within the app under Settings → Account info.
5.2 Data Deletion
You can delete individual notes, photos, or properties at any time within the app. To delete your entire account, go to Settings → Delete account.
5.3 Location Permissions
You can revoke location access at any time in your device's Settings → Privacy & Security → Location Services → OpenHomeVue. Trip and map features require location access to function; other features are unaffected.
5.4 US State Privacy Rights
California (CCPA / CPRA). California residents have the following rights under the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA):
- Right to Know — request a specific disclosure of the personal information we hold about you, beyond the general categories described in §1.
- Right to Correct — request correction of inaccurate personal information we hold about you.
- Right to Delete — request deletion of your personal information. You can also delete your account directly in the app under Settings → Delete account.
- Right to Limit Use of Sensitive Personal Information — precise location is classified as sensitive personal information under CPRA. You have the right to limit its use to what is strictly necessary to provide the Service (trip mapping). We already limit it to this purpose, but you may also revoke location access entirely in your device settings (see §5.3).
- Right to Opt-Out of Sale or Sharing — we do not sell or share your personal information with third parties for cross-context behavioral advertising.
- Right to Non-Discrimination — we will not deny you the Service, charge you different prices, or provide a different quality of service because you exercised any of these rights.
Other US states. Residents of other states with comprehensive privacy laws — including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others — have similar rights to access, correct, and delete their personal information; to opt out of targeted advertising, the sale of personal information, and certain profiling; and, where the law provides, to appeal a decision on their request. Because we do not sell or share your personal information or use it for targeted advertising, there is nothing to opt out of — but you may exercise your access, correction, and deletion rights using the same method below.
How to submit a request: Use the contact form at https://openhomevue.com/contact.
We will acknowledge your request within 10 business days and respond within 45 days. If we need additional time (up to 45 more days), we will notify you of the extension and the reason.
5.5 European Economic Area and United Kingdom
OpenHomeVue is intended solely for use in the United States. The Service is not directed at, marketed to, or intended for residents of the European Economic Area (EEA) or the United Kingdom. If you are located in the EEA or UK, please do not use the Service. If you have already created an account, please delete it via Settings → Delete account.
6. Data Security
We implement industry-standard security measures:
- All data in transit is encrypted via TLS.
- Supabase Row Level Security (RLS) ensures each user can access only their own data.
- Photos and files are served via signed URLs with expiration.
- API keys and secrets are never exposed to client-side code.
- Authentication tokens are stored in device secure storage (Expo SecureStore).
No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data.
7. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, notify us via the contact form at https://openhomevue.com/contact and we will delete it promptly.
8. Third-Party Links and Integrations
The Service may display or link to third-party listing sites (e.g. California Megan's Law website, National Sex Offender Public website, Redfin, MLSListings, Zillow). We are not responsible for the privacy practices of those sites. Visiting these sites is subject to their own privacy policies.
9. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify you via in-app notice at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.
10. Contact Us
OpenHomeVue is operated by RenaVue Technologies LLC, a California limited liability company.
For questions, concerns, or requests regarding this Privacy Policy, use the contact form at https://openhomevue.com/contact.
This Privacy Policy is written in plain language and is intended to satisfy Apple App Store, Google Play Store, and CCPA/CPRA requirements as applicable to RenaVue Technologies LLC's data practices under the OpenHomeVue product.